Office

Toronto

Date

May 2, 2018

Time of event

Midday

In today’s ‘high tech’ workplace, communication takes shapes in so many ways. ‘Conversation’ of course is a ‘big one’ and whether face to face or virtual, it involves a variety of dynamics. The ability to handle challenging conversations effectively depends on confidence and thoughtfulness. In this session, expert Marisa Murray will share her experiences and insights on how to respond to common negotiation tactics and develop mutually beneficial solutions.

This is an opportunity for professionals from all disciplines to learn:

the key listening skills that help identify the three underlying messages inherent in every conversation

the importance of proactive relationship building and goal alignment, and

techniques to manage emotions and build resilience to negative experiences.

For further information please contact [email protected].