Accessibility for Ontarians with Disabilities Policy
1. Commitment of McCarthy Tétrault LLP
McCarthy Tétrault LLP strives at all times to provide its services in a way that respects the dignity and independence of people with disabilities. McCarthy Tétrault LLP is also committed to giving people with disabilities the same opportunity to access and benefit from its services, in the same place and in a similar way as other clients.2. Commitment of MT Services Limited Partnership
MT Services Limited Partnership strives at all times to provide its services in a way that respects the dignity and independence of people with disabilities. MT Services Limited Partnership is also committed to giving people with disabilities the same opportunity to access and benefit from its services, in the same place and in a similar way as other clients.3. Joint Policy
Since MT Services Partnership is principally engaged in providing management, administrative and other services to the offices of McCarthy Tétrault LLP and the employees of MT Services Limited Partnership work together with the partners, employees and others who work at McCarthy Tétrault LLP, each of McCarthy Tétrault LLP and MT Services Limited Partnership has determined that this policy (the “Policy”) is desirable for purposes of ensuring the fulfillment of its commitment with respect to providing services to people with disabilities, and each of them has separately adopted this Policy.
For convenience, references in this Policy to the “Firm” include both McCarthy Tétrault LLP and MT Services Limited Partnership.4. Scope
This Policy applies to the Firm’s provision of services in Ontario to its clients, members of the public and other third parties.5. Definitions
For the purposes of this Policy, the following definitions shall apply:
(a) “assistive device” means any device which a person with a disability uses to perform a particular task, or to aid that person in activities of daily living
(b) “disability” means a disability within the meaning of the Ontario Accessibility for Ontarians with Disabilities Act, 2005.
(c) “support person” means any person who accompanies a person with a disability to assist with communication, mobility, personal care or medical needs or with access to services.
(d) “service animal” means an animal used by a person with a disability for reasons relating to his or her disability
The Firm will provide its services and communicate with members of the public to whom it provides services in a manner that takes into account a person’s disability.
People with disabilities will be permitted to obtain, use or benefit from the Firm’s services through the use of their own assistive devices. It is the responsibility of the person with a disability to ensure that his or her assistive device is operated in a safe and controlled manner at all times.
The Firm is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of its premises that are open to the public and other third parties, to the extent permitted by law. The Firm will also ensure that all partners, employees, staff and others who deal with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
The Firm is also committed to providing access to its premises to the support persons of people with disabilities.7. Notice of Temporary Disruption
The Firm will provide clients with notice in the event of a planned or unexpected disruption in the services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.8. Training for Staff
Training will be given to all partners, employees, volunteers and others who deal with the public or other third parties on the Firm’s behalf, and all those who are involved in the development and approvals of client service policies, practices and procedures.
The content and format of training may vary based on the level of public interaction, and/or involvement in the development of policies, procedures and practices pertaining to the provision of services.Training will include the following:
- The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”) and the requirements of the Customer Service Standard
- The Firm’s policies, practices and procedures relating to the Customer Service Standard.
- How to interact and communicate with people with various types of disabilities.
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
- What to do if a person with a disability is having difficulty in accessing the Firm’s services.
Where third parties are engaged to perform services in Ontario on behalf of the Firm, the Firm may require that such third parties provide an acknowledgment that their principals, employees, agents and volunteers receive any applicable training required by the AODA.9. Feedback Process
The Firm is committed to establishing and maintaining a process for receiving and responding to feedback about how its services are provided to people with disabilities.
Feedback regarding the way the Firm provides goods and services to people with disabilities can be made by e-mail. All feedback will be directed to the Director Human Resources (Ont.). Complaints will be addressed as soon as practicable after receiving a complaint.10. Availability of Documents
A copy of this Policy shall be made available on the Firm’s intranet and the Firm’s external website.